How we cover Warranty Claims here at John's Bikes

When things go wrong with your bike, it's always a pain and often not so easy to fix as you might think. Therefore we have put together a clear guide to cover how it will work for customers, whether or not you purchased your bike from us here at John's Bikes.

General
Warranties only apply for genuine instances of malfunction. Sorry, but being too speedy or crashing your bike doesn't count and we can't and won't pretend to a manufacturer that damage should be fixed under warranty when in our opinion there is not a genuine claim, though some manufacturers do offer a crash replacement policy whereby you will be offered a discount on a new frame if the damage was your fault (please check their website(s) for details).  Please bring proof with you of the date of purchase of your bike so we can check the validity of the warranty claim.

Procedure

1. Bring in your bike, any damaged parts and proof of date of purchase to our Repair Shop
2. Tell us what happened
3. We'll speak to the bike manufacturer or parts supplier
4. Usually they'll want us to return the parts for inspection -so we need to send them off and wait to hear from them...Generally this takes a couple of days once parts received.
5. If it's an overseas manufacturer, e.g. US or Germany, then this part of the process alone can take 2-3 weeks as ‘standard'.  P&P in this case too can be expensive
6. The manufacturer/parts supplier will generally send parts to us and once we have them, we can fit them for you.

Costs
A. If you purchased the bike you're claiming the warranty work for from John's Bikes
a. We will cover the cost of sending the damaged parts back to the manufacturer/parts supplier.
b. We will fit these parts without charge.

B. If you did not purchase your bike from John's Bikes
We will need to ask you for a £50 deposit (credit card swipe) when leaving your bike for repair to cover
a. Cost of post and packaging for the return of the damaged parts
b. Cost of fitting these to your bike.  Our standard fitting rates will apply which is currently £42/hour (Nov 2011). Where possible we will give you an estimate of time, but if the work is complex we may not be able to do this.
c. In order to avoid these two charges, you'd need to take your bike back to the retail outlet from where you purchased the bike. 

We will get you to sign a disclaimer to say that you understand our terms and conditions.

Please feel free to contact us on 01225 334633 or from our enquiries page.